Customers at Work

Customers at Work

4.11 - 1251 ratings - Source

Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents distinctly sociological approaches that provide new insights to the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time.Inthiscontest, participants were able to upload train interior designs and to create seat designs using an online ... This design wasdiscussedby manyother participants using thesitea#39;s comment function. ... users, whoreferto themselvesas a#39; Hiogis, a#39;field any and allquestions posed by otherusersviaSMS, Skype, iPhone App, anbsp;...

Title:Customers at Work
Author: Wolfgang Dunkel, Frank Kleemann
Publisher:Palgrave Macmillan - 2013-07-26

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA