Managed Care Pharmacy Practice

Managed Care Pharmacy Practice

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Managed Care Pharmacy Practice, Second Edition offers information critical to the development and operation of a managed care pharmacy program. The text also covers the changes that have taken place within the delivery of pharmacy services, as well as the evolving role of pharmacists.Customer service features, including average time on hold a€c Call abandonment a€c Overall member satisfaction with care provided Contractual ... the benefit in a manner that affects the members positively is reflected in customer satisfaction surveys conducted by the plan sponsor, a contracted firm, or the PBM. ... Self- serving satisfaction studies are easily recognized by their design and are of little value.

Title:Managed Care Pharmacy Practice
Author: Robert P. Navarro
Publisher:Jones & Bartlett Publishers - 2009-10-07

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